Delete your Looplet account

Looplet is a private photo- and video-sharing app. This page explains how to delete your account, how to get a copy of your data, and what happens to your data.

Delete from inside the app (fastest)

Open Looplet and tap your profile picture to open Account.
Scroll to the bottom, tap Delete Account, confirm.
If you’re the only admin of a Loop that still has other members, the app asks you to transfer ownership first (or you can leave those Loops), then deletion proceeds.

Don’t have the app installed?

Email privacy@looplet.app and ask us to delete your account. To protect you, we never act on an email alone: we send a confirmation link to the email address (or phone number) registered on the account, and delete only after you confirm from there. We complete verified requests within one month — usually much sooner. Deleting the app from your phone does not delete your account.

Deleted immediately when your account is deleted

Your name, email address, phone number, date of birth and profile picture erased from our database, and your sign-in identity deleted from our authentication provider — you can no longer sign in.
The original files of your photos and videos deleted from storage.
Loops where you were the only member deleted entirely.
Invite links you created stop working.

Deleted within 30 days

Everything you created — posts, photos and videos (all remaining copies and thumbnails), comments and reactions — is permanently and automatically deleted no later than 30 days after account deletion. During that window, posts you had shared into Loops with other members remain visible to those members, shown as coming from “Deleted User”, then disappear. If your family wants to keep any of those photos they should save them before you delete your account.

What we keep

Purchase records held by Apple or Google under their own policies (we never see your card details).
Anonymised records that can’t identify you (for example, audit entries showing an invite was used).
Encrypted database backups that expire on a rolling basis and are then overwritten.
Crash reports already sent to Google Crashlytics, retained under Google’s schedule.
Anything the law requires us to retain, for as long as it requires.

Delete some data without deleting your account

You can delete any individual post, photo, video or comment inside the app at any time, clear your date of birth, and remove your profile picture. Deleted posts and media are recoverable by you for 30 days, then permanently erased, including the underlying files. You can also email privacy@looplet.app to ask us to delete specific data.

Get a copy of your data

You can ask for a copy of everything we hold about you — profile, posts, comments, photos and videos. Email privacy@looplet.app; we confirm the request via the contact details on the account (same verification as above) and deliver your copy in a structured, machine-readable format within one month.